SNOO and eero Incompatibility

If you have eero as your home router and just bought a SNOO, you’re in for a surprise! Unfortunately when you combine a best-in-class router and a best-in-class smart baby bassinet, they aren’t at all compatible. Since I couldn’t find any published information or posts on this issue, here’s a quick recap for future Google-ers.

SNOO uses 2.4Ghz and WPA2 security. eero primarily uses 5Ghz with a hidden 2.4Ghz fallback and WPA2 PSK AES. This sounds like it should work, but it doesn’t.

SNOO doesn’t support mesh networks and shows each eero base/beacon as separate networks / duplicate SSIDs. No other device in the house does this, and eero was very surprised to hear this. Screenshot below (sheep / sheep’s clothing networks)

IMG 1266

From SNOO customer support: “We have had known issues with snoo not connecting to Eero routers due to the mesh network. We have had a few customers were successful with connecting. However, if they become disconnected, they can’t get back online.”

Even if the secondary beacons are unplugged and you connect to the base station directly, you’ll then see a “Wrong Password” error even if the password is entered correctly. My guess is this is due to SNOO not fully supporting WPA2 PSK AES.

If you think you’ll find a quick fix by disabling your password entirely, you’d be mistaken – the SNOO app requires a password even for networks without security.

From SNOO customer support: Unfortunately, snoo does not support open networks.

While not using the SNOO app is an an option, if you have a mesh network setup and a high-end smart bassinet, I’m assuming that’s not ideal for you either. After some back and forth with both eero and SNOO, I decided to purchase a secondary “dumb” 2.4Ghz router for $20, the D-Link N 300. We now have a secondary “snoo” network which works just fine alongside our eero.

25 thoughts

  1. Thank you so much for posting this. Today is my baby’s first day home from the hospital. It’s almost bedtime and the snoo wasn’t set up yet (because I thought it would be easy). Your post saved the day.

  2. I am the furthest thing from a tech savvy consumer. I have the SNOO and the eero; they sent us a router to us in addition. How do I set it up without interrupting my eero system? Thank you!!

    • SNOO sent you a second router because they knew you were using an eero? Interesting! I bought a network switch to plug a router in alongside my eero. But you could try plugging the new router right into the eero to see if that helps. Good luck!

      • I plugged the router into the eero, but now what? Tried set up on the snoo but same issue. Do I have to do anything with this router other that simply plug it in? Any chance you can give me the step by step of what you did so I can mimic it exactly? Much appreciated!

  3. Hey, would love to know how you set this up. Did everything SNOO told me and it still won’t connect to the dumb WiFi network. Cheers!

    • I never got it working with an eero network – I had to use a second router and wifi network. Is that what you tried?

  4. Hi there. Thanks for your post on this as i’m currently dealing with this exact situation. Not super tech savvy but wanted some clarification if you don’t mind sharing. Purchase a 2.4 ghz wireless router. Set up a second wireless network. Then do you just use the secondary router as an access point and plug it into the main router?

    Thank you,

    Mike

  5. We just got the snoo and have a google mesh network. Wondering, With the dumb network set up, do you need to switch wi-fi networks on your phone every time you want to use the snoo controls from the app?

  6. I had the same problem on my eero. FWIW, I fixed it by tricking my phone to connect at the 2.4ghz level by temporarily disconnecting the closest beacons to the Snoo until the Eero app confirmed my iPhone was connected at 2.4ghz to a far away beacon. I ran the Snoo app again and it connected immediately. I was able to reconnect the closer beacons after with no problem. Adding this here in case it helps.

    • Beth I had the same problem, and your solution worked. Disconnected the upstairs and main lebel eero, and it connected to the basement at 2.4ghz. This let the Snoo connect properly.

  7. FYI there is an option now in Eero’s app to disable the 5ghz band for 15min to set up non-5ghz devices

    Settings -> Troubleshooting -> My Device Won’t Connect

    • Ughhhh I am struggling with my eero as well even after temporarily switching off 5ghz. Guess I will call SNOO in the morning, seems they are sending routers to people now?

Leave a Reply

Your email address will not be published. Required fields are marked *